Shipping and returns

Shipping is free anywhere in Australia, with no minimum spend. There is no flat rate and no threshold to reach.

Within Australia, orders travel as letter mail — a slim envelope through Australia Post’s letter network. Letter mail carries no tracking number. We chose that trade-off deliberately: it is what lets shipping stay free on a toothbrush, and the promise that stands in for it is at the end of this section.

International shipping is calculated at checkout by Australia Post, using their live rates for International Economy and International Express — no markup. You pick the service at checkout; the price depends on weight and destination. If you shop in your local currency, checkout shows the equivalent in that currency.

Every order is packed and posted by hand, by one person, from South Australia. Orders placed before midday on a business day are usually posted the same day. Orders placed after that, or on a weekend or public holiday, go out on the next business day.

Delivery is by Australia Post. Once an order is with them, delivery time is theirs, not ours. As a rough guide, metropolitan addresses are commonly two to five business days and regional addresses longer — most Australian deliveries arrive within ten business days, though remote areas can occasionally exceed that. International parcels commonly take one to six weeks on Economy, and less on Express, depending on destination. If you ask where an order is, we will always tell you honestly what we know.

If an Australian letter-mail order is lost or badly delayed, email us at hello@thebarebrush.com.au and we will send another, or refund you — your choice. We do not ask you to prove it went missing, and we do not make you chase Australia Post yourself. That is the promise that stands in for a tracking number on domestic letter mail. International parcels include Australia Post tracking for the Economy or Express service you choose at checkout.

Switch to BARE for thirty days. If you'd honestly go back to nylon, tell us and we refund the lot. You keep the brush, so there's nothing to post back and no forms. One claim per customer, first order only.

Email hello@thebarebrush.com.au within thirty days of delivery. We do not ask you to justify it and we do not ask for the brush back.

We process refunds within five business days of you getting in touch. In practice it is usually the same day or the next one; the five days is there so a weekend or a day at the post office never turns into a broken promise.

Once we have processed it, the money is with your bank rather than with us, and it can take up to ten business days to appear on your statement. That part is genuinely out of our hands. If it has been longer than that, email us — there is a reference number we can give you that lets your bank trace the payment.

Outside the Soft Switch — and, for customers in the United Kingdom and the European Union, the fourteen-day cancellation right below — we do not accept change-of-mind returns.

This is a hygiene decision, not a commercial one. A toothbrush is used inside the mouth. Once one has left us we cannot verify whether it has been opened or used, and we will not resell or restock anything that might have been. There is no version of a returns process for this product that we would be comfortable with.

The Soft Switch exists precisely because of this. It gives you a full refund without anything needing to travel back.

If you buy from us as a consumer in the United Kingdom or the European Union, you have a legal right to cancel your order within fourteen days of the day the goods are delivered, without giving a reason. This sits alongside the Soft Switch and is not limited by it.

To cancel, email hello@thebarebrush.com.au within those fourteen days and tell us clearly that you are cancelling — a plain sentence is enough. We will refund the full price and the standard delivery charge you paid, within fourteen days of your notice, to your original payment method.

You do not need to post anything back to us. The law allows us to require a return; we choose not to, for the same hygiene reason as everywhere else on this page.

One honest limit, which is the law’s as well as ours: our brushes are sealed hygiene goods, and the cancellation right does not apply to a pack you have unsealed. An unopened pack keeps the full right. And if a brush is faulty, none of this applies — see below, and we cover the cost.

If a brush arrives damaged, defective, or is not what you ordered, email us with a photo and we will replace it or refund it, your choice. We cover the cost either way.

Nothing on this page limits your rights under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Our change-of-mind position above does not affect any of this.